The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Shanghai
 
Rating
Customer Review

Majestic Yangtze

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
This trip, my first visit to China, was everything I hoped it would be. We went to some of the most iconic sites - Great Wall, Forbidden City, Tiananmen Square as well as a delightful few days cruising the Yangtze River. The guides were well informed and always really helpful. And the group of my fellow solo travellers was friendly and great company.
A memorable holiday!

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
An excellent holiday made brilliant by the quality of the 4 tour guides.

The only black mark was the unethical behaviour of British Airway who sell more tickets than they have seats resulting in passengers being told that they are not guaranteed a seat despite having paid for the flight months in advance and an additional 180 GBP for seat selection.

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu - A China experience with Hong Kong in focus extension beforehand October 2024.
An amazing holiday, in which I briefly visited four large cities and saw the highlights of each - Hong Kong, Shanghai, Xi'an and Beijing.
Good hotel choices, great food (western palette, nothing odd - which was a relief, in fact many dishes were suitable for vegetarians).
Just long enough at each site, it's as much as can be achieved in 12 days.
Thanks must go to national guide Gary and local guides Troy, Eileen and Jade - as well as the rest of the tour group, who made the whole experience enjoyable.

A China Experience

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Excellant holiday, however could have been one to two days longer with same itinary, to allow some free and rest time

Majestic Yangtze

Saturday 05 Oct 2024
Overview Rating:
Our Tour: Excellent
A fantastic, intense insight in to the 'must see' parts of China.
Fantastic organisation, a perfect route, every detail taken care of.
The tour guide was amazing, and very knowledgable. The food was great, travel comfortable (internal flight, bullet train, coach). The river cruise was exceptional. The staff were amazing, the excursions were great value for money and very interesting. The food was beautiful.
Faultless

China by Rail

Friday 04 Oct 2024
Overview Rating:
Our Tour: Excellent
a grand holiday

China by Rail

Thursday 03 Oct 2024
Overview Rating:
Our Tour: Excellent

China by Rail

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent
My name is Diego Citroni and I took part in the China by rail tour from 7 September to 27 September 2024 with code UK12345678.
Once the trip is over, I want to describe my impressions: It all started around March when searching on Google to show me organized tours in China I came across Wendi Wu's website and while scrolling through the various proposals I was amazed by the China by rail proposal: the locations visited and the length of the tour.
The departure was not entirely easy for me because I discovered that both Alipay and Wechat pay did not work even though I had configured and recognized my credit card from these APPs. Other problem, my credit card was not accepted at ATMs to withdraw cash, luckily, I also had some cash that I could change, as if that were not enough, the Chinese SIM in my possession did not work.
When I arrived in China, I found Mr. Addison and another person that kindly escorted me to the hotel.
The tour was as expected and I had a lot of fun seeing beautiful and interesting things. Of course, not everything can go well, but here it depends only on me, who has a very personal diet, as I do not eat meat from animals with feathers (chicken, duck, turkey, goose, etc.) and I do not eat spicy food. In Italy, there are many Chinese restaurants and Italians frequent them.
Our guide deserves a separate mention; he was always up to his role. He was able to mix and create a group of people from different countries, Australia, New Zealand, Singapore, England, Ireland and Scotland, as well as myself, Italy, I don't think I forgot anyone and he was able to organize all the transfers and tasks that arose as the trip progressed.
Personally, I have to thank him because he helped me get a Chinese SIM card. About a week before the end of the tour, I lost my glasses, so I had problems seeing up close.
One evening, when I was having trouble eating dinner, I warned him that I would not go because I was unable to eat food. He came to my room door and brought me some fruit, and if that was not enough, he brought me a pair of reading glasses that gave me back my sight. I cannot thank Mr. Addison enough for all the attention.
Talking with my friends on the tour, everyone agreed that we were lucky to have him as a companion during our trip and that if things always went well, it was all thanks to him.
If I had to give a definition of Addison, he was like the shepherd who scrupulously cared for his flock, making sure that everything was at the maximum level of safety and perfection for all his sheep.
Lastly, he gave us a video where he filmed the highlights of our trip, leaving us with an indelible memory of him and of all of us.
Now I am home, other trips? We will see about the well-deserved rest for now.
Best regards
Diego Citroni

Glories of China

Sunday 29 Sep 2024
Overview Rating:
Our Tour: Excellent
Very well organised throughout the holiday apart from pick up from airport Not enough information on arriving to Hong Kong Jackie our main tour guide was very professional took meticulous attention on our needs felt very secure and looked after. I couldn’t recommend him more. Sammy in Shanghai wasn’t so good. I kept asking her to walk slower ended up getting lost for half an hour in the pouring rain Lily was absolutely lovely very knowledgeable and Jackie made a wonderful team. Angie was okay but didn’t give that little bit extra unlike Jackie and Lily all the restaurants were excellent very accommodating all the hotels were clean and some were excellent. The hotel in Hong Kong nice hotel, but the rooms were very basic . The guide in Hong Kong was very knowledgeable a very nice man who looked after the two of us perfectly old transport was good from taxis, coaches and airlines no complaints overall an excellent holiday. Very good value for money. I loved the whole experience of China and Hong Kong and I would definitely definitely, recommend Wendy to anyone

Majestic Yangtze

Saturday 28 Sep 2024
Overview Rating:
Our Tour: Excellent
We absolutely loved our two week tour to China. The organisation was exemplary and the tour guide- Ruby- was the best!
I can’t recommend Wendy Wu tours enough, what a fabulous experience and so many memories made!

A China Experience

Wednesday 25 Sep 2024
Overview Rating:
Our Tour: Excellent
Great introduction to China, well planned and managed.

A China Experience

Tuesday 24 Sep 2024
Overview Rating:
Our Tour: Excellent
Fantastic holiday. Amazing experience. Well looked after by guides. Hotels were all very good. No complaints at all.

Majestic Yangtze

Sunday 22 Sep 2024
Overview Rating:
Our Tour: Good
Cruise Guide Betty was brilliant. Nothing too much trouble. Throughly enjoyed all the places we visited in China. Would like to come back to certain places and spend some more time soaking up all the atmosphere and absorbing all the history and culture. But for the first visit it was amazing and has filled our minds and hearts with glorious memories.

Indochina Delights

Sunday 01 Sep 2024
Overview Rating:
Our Service: Excellent
Good service by Beau of Customer Service.

Our Response

Thank you for your review! We're thrilled to hear that Beau provided you with great service. We always strive to deliver excellent customer care, and it's wonderful to know Beau made a positive impression. If there's anything else we can assist you with, please don't hesitate to contact us. Jimmy, Wendy Wu Tours

Majestic Yangtze

Saturday 31 Aug 2024
Overview Rating:
Our Service: Excellent
Excellent help given - when searching for suitable flights.
Easy to hear and understand staff member.

Our Response

Thank you so much for your review! We’re thrilled to hear that you found our assistance helpful and easy to understand while searching for flights. Our team strives to provide clear and supportive service to all of our customers, and we’re glad we could meet your expectations.

Please do not hesitate to contact us If you ever need any further assistance. Thanks, Jimmy Wendy Wu Tours.