Wendy Wu Tours

I recently booked a tour by phone after conducting some research on the internet. The customer service person was able to answer my questions and this enabled me to make decisions during the call. This involved flight options and what information they required to secure my booking. I usually do things online, but had some questions, hence the phone call. It was clearly explained to me the next steps and I am now travelling on the Silk Road Explorer tour later this year.

Very efficient and painless.

Wonderful holiday. Good food and cheap beer. Friendly people too. A very interesting country with lots of history

I had interactions with three different personnel of Wendy Wu and they are all very polite, patient and helpful to me and my wife. Our questions mainly revolved around taking SIA airline instead of Cathay Pacific Airline because we wanted to stop at Singapore for a few days on the way back.

This was a very comprehensive, non-stop tour of the region. From the Thar desert to cities like Jaipur, Jodhpur and New Delhi, I visited palaces, stately homes, temples and forts - I even stayed in a 300 year old fort and several Heritage hotels.
Many unique experiences were had. The highlights for me were visiting the Taj Mahal and seeing tigers up close in Ranthambore National Park, as well as celebrating Holi.
However, I found the food to be bland and repetitive which was unexpected in the land of curries. Lentil curry, paneer curry and butter chicken featured at almost every meal.

Excellent tour. Singapore- fantastic but would have liked another 2 days there. Malaysia - guide did not always communicate information clearly, in fact did not know his name until 3 days into the tour. Batu caves, toilets were payable by local currency and guide not helpful. Luckily one of the other guests had a small amount of change and helped us so that we could use the facilities. The local guide really should have a small amount of change to help in these situations (we are talking about the equivalent of 10p English money). Thailand, Olivia the guide was excellent. Knowledgable, enthusiastic and caring. Most of all she shared her own personal experiences of life in Thailand on a rice plantation, which is always appreciated. Loved the Elephant Sanctuary and pineapple plantation.
Negatives - the information from Wendy Wu mentioned taking American Dollars and credit cards. I would say that American Dollars were useless. Need small amounts of local currency as many places on the tour had local markets to shop in, where they only took cash.
This is our 5th Wendy Wu tour and we missed the use of a Whisper and a National Guide. We understand that 3 countries were visited but still missed someone who would take overall responsibility for the group.
However, overall really enjoyed travelling by train. Would do it all over again. Experiences that we will remember forever.
The war in the Middle East obviously gave us some worry as we were travelling back via Dubai. However, the team at Wendy Wu found alternative flights, although we had to change twice in China to get home. Because of our inconvenience that send a beautiful hamper. Thank you.

I received excellent service. The staff were very helpful when I had queries over the rerouting of our journey due to the events in Iran. They always responded quicky.

Always very helpful good customer service

Quick and easy. Pleasant travel guides.