The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

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Rating
Customer Review

Tibetan Wonders

Tuesday 01 Oct 2024
Overview Rating:
Our Service: Excellent
Excellent service. Friendly and very helpful staff. I have travelled with Wendy Wu many times and have never been disappointed. Would recommend them to anyone.

Tibetan Wonders

Monday 10 Jun 2024
Overview Rating:
Our Tour: Excellent
This was excellent tour which delivered more than promised in the brochure. Our national guide, Mark, was outstanding and he was ably supported by the local guides in each place visited.

Tibetan Wonders

Friday 13 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour was wonderful with many contrasts from lavish monasteries to seeing the people harvesting on the side of the road and the amazing road/rail/ tunnel infrastructure in the country. Our tour guide George Pu was most helpful to me on the first day when something had been removed from my luggage. He made all the arrangements for me to be reunited with the items and throughout the tour nothing was too much trouble. The individual city guides were also very good. The hotels were first class and the food was amazing and just seemed to keep coming at every sitting. I had waited forty years to go to Lhasa and it didn’t disappoint and the people everywhere were very friendly and it always felt safe to walk around. I would recommend it to anyone

YUNNAN & SICHUAN

Monday 06 May 2019
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Excellent attention to detail. With the exception of the visa process (new) everything went smoothly.

Product :

Everything went according to plan. The guides were particularly attentive and knowledgeable. They showed an interest in us so the communication wasn't all one way.

Our Response


Thank you for your review!

We are pleased to hear you enjoyed your tour overall, and you found your guides to be knowledgeable and attentive throughout.

We hope the memories of this unforgettable destination remain with you for many years to come!

TIBETAN WONDERS

Wednesday 14 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Good service when booking, excellent well-designed itinerary, wonderful national (Chinese) ****** (Amanda), good local guides.

Would definitely use them again - probably for their "Silk Road" tour next.

Product :

Very good value: excellent and well-paced trip firstly through Yunnan giving ample opportunity to prepare for the high altitude in Tibet, then through increasing altitude from Lhasa to Everest Base Camp - in each case, taking in all the important locations and as much of the local sights as possible in the time available, Food and hotels better than expected throughout the trip.

Our Response

Thank you for your review,
We are delighted that you received an excellent service during your booking process and that you enjoyed your time with the national guide Amanda as well as the local guides who helped you throughout the tour. We are thrilled to hear that you would use our company again and we look forward to helping you book your next tour!

TIBETAN WONDERS

Wednesday 18 Jul 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy to book. Excellent tour

Product :

It was a god combination of Yunan province and Tibet. Going to Everest base camp was the highlight. Excellent views.

Our Response

Thank you for your 5* review!


It is so lovely to hear that you fully enjoyed your "Tibetan Wonders" tour.


We love to hear of your travel stories and discover your tour highlights!


We truly hope you have returned with some incredible memories that will last a lifetime and you are looking forward to your next Wendy Wu Tour.


If you have any further queries, please feel free to contact us.

TIBETAN WONDERS

Sunday 17 Jun 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

From booking through to completion f the holiday the process was well managed throughout with ample communications. Tour reps were knowledgeable and experienced and ensured we saw all key aspects on our travel.

Product :

This tour is a real experience. It is not easy as it involves a great deal of travel and high-altitudes ,and some accommodation is "basic", but the sights more than make up for any difficulties. It is also dependent upon variable weather conditions, by Wendy Wu travel have attempted to address this by careful selection of dates associated with the tours.

Our Response

Thank you for your positive feedback!


We are delighted to see that you had such a wonderful time on our "Tibetan Wonders" tour.
It is lovely to hear that you were able to experience the wonders of Tibet, and see Mount Everest.


We are pleased to hear your guides were knowledgeable throughout your tour.


We will be honored to welcome you on-board another Wendy Wu Tour, whether that be a return trip to Tibet or any of the other fantastic destinations.

YUNNAN & SICHUAN

Thursday 10 May 2018
Overview Rating:
Our Service: Good
A very good tour and good value although the itinerary needs some tweaking and the shopping stops should be removed.

YUNNAN & SICHUAN

Tuesday 07 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was brilliant and so was the national tour guide. She bent over backwards to make the tour both interesting and enjoyable.

Product :

See the above response I have said it all

YUNNAN & SICHUAN

Monday 22 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Wendy Wu were extremely helpful in accommodating our requests for alternative travel arrangements for my sons extended stay & the need for a quick turnaround with his visa . Whilst on tour everything was extremely well organised & our guides were very friendly , informative & helpful .

Product :

The shows were of a very high standard & complimented the tour very well .

Our Response

Thanks for your kind comments; it's great to hear that you enjoyed the tour and got the high standard of service we aim to provide. 

TIBETAN WONDERS

Monday 20 Jun 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Excellent tour, wonderful sights, only adverse comment was the poor choice of food for vegetarians.

Product :

Tibet was wonderful, mountains and 5000 metre passes stupendous. Special mention for Sean our national guide and Lada our Tibetan local guide.

TIBETAN WONDERS

Monday 06 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

First rate service from a company that is expert in its field

Product :

The tour was perfectly timed to ensure we acclimatised before reaching high altitude in Tibet, well organised with a first rate national guide, this is a tough tour so it is important that you can rely on the experience of the tour company

Our Response

Thank you as always for posting your feedback following your Tibetan Wonders tour with us and it is very pleasing to hear you are happy with our organisation of your tour.

Altitude can affect people differently with varying severity so we are delighted we have given enough time for your group to acclimatise before heading to altitude on your tour.

We are so pleased to hear our experience in leading tours in Asia continues to ensure the best experiences for your customers such as yourself!

We really hope to see you again on another one of our tours.

Kind regards,
Junior

YUNNAN & SICHUAN

Sunday 05 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Very good value for money.everything really was covered in the initial cast except theatre tickets which were optional

Product :

Our every need was catered for. The guides took good care of us although there was differing standards of English

TIBETAN WONDERS

Wednesday 14 Oct 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Written comments already sent

Product :

Written comments already sent

TIBETAN WONDERS

Monday 12 Oct 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent
All except for the Hotel? at Everest Base Camp, which was the worst in which I have ever stayed, but there was no viable alternative.
New roads will make overnighting there un-necessary in future tours.

Our Response

Thank you for taking the time to post your comments and make us aware of your experience while on tour.

We regret any disappointment experienced with regards to your accommodation at the Base Camp which are very basic accommodation and as you are aware options are limited in that particular area.

nonetheless, we hope you have otherwise had some enjoyable aspects of your tour and wish you to travel with us again in the future.


Kind regards,
Lorraine