The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Japan
 
Rating
Customer Review

Jewels of Japan

Friday 18 Apr 2025
Overview Rating:
Our Tour: Excellent
Everything was well organised and our local guide Mitsy was superb. She was very friendly and knowledgeable. Our hotels were very good as well as the meals included in our package. For us the 10 days was sufficient to see all we wanted given the days started early and were active every day. We were part of a group of people who came from different countries as well as uk but it took little time for us to bond. We all got on great. There were many differing experiences which includes visits to various palaces, castles, oregano lessons, tea ceremony, noddle making etc. A great holiday

Japan by Rail - HN

Friday 18 Apr 2025
Overview Rating:
Our Tour: Good
The holiday was great, however it was not enhanced by having to have three tour guides. Peter the first guide was excellent and since we were only seven in our group he fitted in well. However this could not be said for the other two. Mori's English was not great and much information was lost. "Tea" the lady guide, was not good at all she seemed to know very little and we were not confident that she knew what she was doing at times. Why we had to have tree different I do not know but it was not good.
The other issue we had was the visit to the snow monkeys. We had to walk 1.5 Klm to get there and the 1.5 Klm back, 3 Klm all together. This would have been ok had not the footpath been ankle deep in mud. We were told we would be provided with boots, but these did not materialise.
This must be addressed as it led to extremely muddy footwear and trousers. Wendy Wu must have known about this but did nothing.
Overall as I said above, the tour was great, but it could have been better.
Kind Regards
Mike

Discover Japan

Thursday 17 Apr 2025
Overview Rating:
Our Tour: Excellent
The best company we have traveled with in 40 years. Particularly good when our flight was cancelled

A Week in Japan - HN

Thursday 17 Apr 2025
Overview Rating:
Our Tour: Good
One hotel was a bit small (tiny rooms but adequate eating space to be clear) but coach trips and visits were excellent. Guide Yuki was outstandingly good, no problem too difficult to sort with calmness and accuracy and amazingly good grasp of English vernacular. If all hotels had been like first and the last the company would get 5 stars.

Off-Beat Japan

Thursday 17 Apr 2025
Overview Rating:
Our Tour: Excellent
Off Beat Japan with Wendy Wu is full on adventure , three attractions a day for x
Be prepared to walk a lot , have early morning and early nights but the benefits of what you see and do is worth it .
The food and hotels were incredible and the temples we stayed in were original, from chanting of the monks, ric shaw ride, wearing a kimono and doing origami to seeing Mount Fuji riding the bullet train and drumming . It was all like a dream . I’d go again with Wendy wu in a minute .

Japan Uncovered

Wednesday 16 Apr 2025
Overview Rating:
Our Tour: Excellent
From start to finish this holiday was fantastic. Our Guide was so organised, with a wealth of knowledge, taking time to make sure we all had a wonderful experience of Japan. Hotels and food to a very good standard. Excursions very well organised We have now booked a third trip.

Jewels of Japan

Wednesday 16 Apr 2025
Overview Rating:
Our Tour: Excellent

Discover Japan

Sunday 13 Apr 2025
Overview Rating:
Our Tour: Excellent
Well organised tour with an excellent guide. The sights we were taken to were excellent and the knowledge of our guide was second to non.
The activities of paper making, origami and golf leaf making were great fun and well worth doing.
A bit more time could have been spent seeing the lights and evening culture in Tokyo.
Unable to see Mount Fuji due to the weather and the boat trip on the lakes was badly affected, unfortunately there is nothing to be done that can affect nature.
The transfers to and from the airports could do with a little more thought
as travellers are weary when they arrive and not at their best for thinking how to get about in a new city.

Jewels of Japan

Thursday 10 Apr 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour of Japan. Excellent tour guide and organisation amazing. Hotels good, transport good, coaches, boats and bullet train. Very hectic schedule but well worth it. Tokyo, Kyoto, Osaka and Hiroshima all excellent cities to visit with all meals included at authentic local restaurants and hotels. Japanese tea ceremony, origami and noodle making all excellent experiences. Mount Fuji amazing to see from hotel as cloud lifted especially for us. Lots of temples and museums as part of tour. Food takes some getting used to as lots of raw produce, especially fish. Lovely group of mostly Australians and all got on really well and have made some new friends who we will hopefully keep in contact wil via oyr holiday whatsapp group.

Japan Uncovered

Wednesday 09 Apr 2025
Overview Rating:
Our Service: Excellent
The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Jewels of Japan

Tuesday 08 Apr 2025
Overview Rating:
Our Tour: Excellent
Fabulous tour of Japan. Guide was excellent. Hotel’s amazing.

Japan Uncovered

Tuesday 08 Apr 2025
Overview Rating:
Our Tour: Excellent
A superb holiday led by an excellent guide, Ms Amiko Honda. Every day, another fascinating destination.

Jewels of Japan - HN

Monday 07 Apr 2025
Overview Rating:
Our Tour: Excellent
We had a wonderful time in Japan where everything was taken care off and were especially lucky to have the fabulous guide Kay who made it even more special. We had one day of surprise snow followed by sunny warm weather what an experience. Got to see some cherry blossom on our travels. First time joining a group but what a fab group they were. Very happy.

Jewels of Japan - HN

Wednesday 02 Apr 2025
Overview Rating:
Our Tour: Excellent
very good holiday, very informative and interesting.

Jewels of Japan - HN

Sunday 30 Mar 2025
Overview Rating:
Our Service: Excellent
Excellent customer service. I can’t wait for my trip. 364 days to go…..!!! 🎉🇯🇵