The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Hanoi
 
Rating
Customer Review

Grand Mekong Odyssey (Upper Deck)

Tuesday 12 Nov 2024
Overview Rating:
Our Service: Good
The tour looks great but we are only at the booking stage and while booking I put that we do not drink alcohol and would any concession be made on the price. I then got rather a curt email saying ‘ no drinks are included’ - which firstly is odd as it talks about being ‘ all inclusive and no extras!’ And most hotels I usually stay in include bottled water if the water is undrinkable and secondly and more importantly the 7 day river cruise clearly states in the detailed itinerary that local bear / wine and drinks are included . I sent this on to the email team and no response back . Now where I work I would not condescend to my customers / I would ensure I printed correct information and would feed back if I was wrong. I hope after the expense of the trip that this is not an indication of how they run the trip or will not be a memorable 30th weddings anniversary!

Vietnam & Cambodia Discovery

Friday 08 Nov 2024
Overview Rating:
Our Tour: Excellent
An absolutely amazing adventure with a great group of people and an amazing guide in Vietnam - Kim !
This was my first solo holiday and I would not hesitate to go on another Wendy Wu tour but this will take some beating !
We saw Vietnam essentially from top to bottom . From the bustle of Hanoi to the peace of the Panhou retreat just 30km from the Chinese border to the majesty of Halong Bay . Then onto Hoi An and Hue both so different but both equally memorable . Then Saigon - a Vespa tour is an essential for everyone - and the time to reflect on what we saw in the Cu chi tunnels and the war remnants museum . And then onto the Mekong delta for an overnight stop in Ben tre
The walking in Hoang Su Phi was not as challenging as the itinerary might have suggested and I chickened out of the cycling ! The hotels were all well situated and all of a more than acceptable standard - the most important part was the beds as certainly needed good nights sleep to keep up with the adventure .
The group was sad to leave Vietnam and Kim who as I have already said was amazing at looking after us and was full of amazing stories and shared his experiences with us .
However we still had Cambodia to visit and I guess my only criticism of the whole trip was it should have been slightly longer to give us a bit more time in Cambodia . The Angkor Wat complex was amazing as was the visit the following day to the village on stilts . Our guide Chet obviously had a hard act to follow but again he was great !
My highlights - the retreat , walking in the mountains , Halong bay , the bamboo circus in Hoi An and the mad ride on coracle boats , the Vespa tour ,eating and drinking fresh coconut in the Mekong the Angkor complex and the Phare Circus !
A truly amazing adventure

Vietnam & Cambodia Discovery

Tuesday 15 Oct 2024
Overview Rating:
Our Tour: Excellent
Amazing Holiday with excellent guides throughout

Grand Mekong Odyssey (Upper Deck)

Sunday 13 Oct 2024
Overview Rating:
Our Service: Excellent
I hope this tour to Asia is as well organised, well constructed and enjoyable as my tour to China was last year

Mekong Explorer (Upper Deck)

Thursday 19 Sep 2024
Overview Rating:
Our Service: Excellent
excellent quick response to all enquires.

Mekong Explorer (Upper Deck)

Tuesday 27 Aug 2024
Overview Rating:
Our Service: Excellent
Top quality. No post was forgotten and all queries catered for.

Our Response

Thank you for your kind words! We're glad to hear that all your queries were taken care of and that you are happy with our service.

Do let us know if we can be of any further assistance.
Kind regards

Jimmy, Wendy Wu Tours

Mekong Explorer (Main Deck)

Thursday 08 Aug 2024
Overview Rating:
Our Service: Excellent
The staff were extremely helpful when we were booking our holiday and very patient in answering our questions. Nothing was too much trouble and we are really looking forward to our holiday to Vietnam and Cambodia next year.

Our Response

Thank you for your lovely review. We’re so pleased to hear that our staff were helpful and patient throughout the booking process. It’s wonderful to know that nothing was too much trouble, and we’re excited for you as you look forward to your holiday in Vietnam and Cambodia next year. If you have any further questions or need assistance, don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Grand Mekong Odyssey (Upper Deck)

Tuesday 04 Jun 2024
Overview Rating:
Our Service: Excellent

Mekong Explorer (Upper Deck)

Monday 03 Jun 2024
Overview Rating:
Our Service: Excellent
Great service and booking was easy - they even applied a discount code that I had failed to enter on the website with no questions asked.

Mekong Explorer (Upper Deck)

Friday 08 Dec 2023
Overview Rating:
Our Tour: Excellent
Loved the Mekong river trip. Great staff and service. Would definitely recommend.

Mekong Explorer (Main Deck)

Thursday 07 Dec 2023
Overview Rating:
Our Tour: Good
Only the trips let it down. Room was clean and bed comfortable. Staff friendly and helpful.

Mekong Explorer (Upper Deck)

Tuesday 05 Dec 2023
Overview Rating:
Our Tour: Excellent
Extraordinary experience !

Mekong Explorer (Main Deck)

Wednesday 01 Nov 2023
Overview Rating:
Our Tour: Excellent
Extremely well organised with excellent personable guides who helped make the experience memorable.

Grand Mekong Odyssey (Main Deck)

Tuesday 03 Oct 2023
Overview Rating:
Our Service: Excellent
An all together good and positive experience. Your agent was friendly, courteous and knowledgeable.

Our Response

Thank you so much for your wonderful feedback, I'll make sure your consultant is advised of your comments. Many thanks for taking the time to write. Jimmy, Wendy Wu Tours.

Mekong Explorer (Upper Deck)

Saturday 13 May 2023
Overview Rating:
Our Tour: Good
Hotels in Hanoi and Hoi An below expectation.
Hotel in Saigon was good!
Victoria Mekong vessel, food and service excellent!
Siem Reap hotel Good!
Guides were good.