Reviews

Fantastic. So easy to book and information given was clear and easy to understand. Steve was very helpful

Very efficient and friendly response to telephone enquiries and subsequent email follow up.

Easy to book with helpful,friendly and knowledgeable staff, all my questions were answered confidently and with excellent information.

The Assistant was very knowledgeable and extremely helpful, she did everything possible to find me the best possible options for my requirements and was a pleasure to talk to.

Knowledgable and patient advisor. All details clarified and questions answered clearly. Great support by Sheryl.

A truly wonderful experience delivered by a tour company, Wendy Wu, that really knows what makes for an excellent holiday. Our local tour guide was top class and added to the enjoyment of the tour.

A memorable holiday that delivered what it promised. Having an excellent guide made all the difference. Great organisation throughout the tour.

Great holiday, packed a lot in, so inevitably early starts in the morning.
Our guide, Rumiko, was excellent.
The food was very good, and beautifully presented. I found the meals very rushed, particularly dinner. Everything was laid out when you sat down, and as there are no””courses” often all finished in about 45 minutes. I suppose this is the Japanese way but I usually consider dinner a highlight of the evening when on holiday and would prefer a more leisurely meal.

Very interesting holiday busy itinerary.
Saw lots excellent guide.

Wendy Wu Discover Japan tour was interesting and it was good that all meals were found so we didn’t have to hunt for good restaurants. Food was very good and more than plentiful. Sometimes eating in the hotels where we stayed and sometimes our guide walked with us to nearby restaurants. The days were quite full on and the coach travel a bit difficult as seats were small and my (tall) husband struggled to get his knees into the seat space. It would have been better to travel a bit more by train. Our guide was knowledgeable about historical Japan and the many shrines and temples we visited. We did ask her for some more up to date information about how the Japanese live now as we felt this would have been more interesting and we got very little on this side of things. Our tour group was mixed with people from the UK, Australia and New Zealand which gave a great atmosphere and everyone got on really well. Hotels were mostly very good, modern style. One was down a side street so we had to trundle our cases uphill which was a challenge for some and we helped each other. We did some crafts like paper making and decorating chopsticks with gold leaf. Watched a tea ceremony, did some sake tasting and some origami. These were good activities making a change from touring round temples. The transfers were odd as on arrival in Tokyo we were taken by taxi to the hotel. On leaving Osaka we were taken by taxi to a bus stop then waited 90 minutes for a bus to the airport. We would have preferred to return to Tokyo for the last night then flown straight back rather than going from Osaka to Tokyo and then flying home - it made a very long day coming home.Overall we enjoyed the tour but found that admin from Wendy Wu was poor. We got different answers to questions we asked, sometimes no reply to emails with requests regarding transfers etc. We had to write many emails to get flight options to upgrade to premium economy. For this reason we would not book another tour with Wendy Wu as touring should come with reassurance to things we need to know before travelling without so much hard work on our side to gain information.

Very well organised but found to be very tiring in part necessary to see as much as possible. The hotels were adequate although bedrooms on the small side at times.

Could not get through to start with and requested a call back
This came a couple of hours later.
Andrew was very helpful and answered our queries very quickly.
We were then time to think through options
Andrew even stayed beyond his finishing time to call us back
The deal offered was very competitive and so we booked the trip.
Good clear advice without any of pressure to book
Very impressed!

The tour and food were lovely but our tour guide was not very well organised and we felt the tour was let down by her.