The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to China
 
Rating
Customer Review

Grand Tour of China

Saturday 20 Jun 2026
Overview Rating:
Our Service: Excellent
Service that could not be faulted

A China Experience

Saturday 20 Jun 2026
Overview Rating:
Our Tour: Good
Overall well plan itinerary. Room for improvement:
Too busy n full back to back schedule for the 9 days experience.
Suggestions:
Include 1 day free time for rest or self activity out of the 9 days.
Food:
Excellent 3 meals.
Observe that meals are cooked differently in Shanghai, Xian, Beijing. But is all similar. For example: eggplant nearly every day , but cook differently!

Peking duck is supposed to be the Highlight in Beijing.
But the skin is very ‘fatty’n not crispy at all. I did not enjoy the Peking duck dinner.
Excessive chillies added on the last dinner in Beijing will then lead to pple not enjoying the dinners due to over spicy taste.
Would be good to plan for 1 or 2 “no lunches”included days to reduce cost and allow for everyone to explore snacks and street food. Tour guides can recommend local foods like in Nanjing road as an example.

Too much detailed histories from some guides.On very hot days, show consideration to elderly people. Too detailed histories n information at ‘forbidden city’ n ‘Tiananmen’ on a day with high temperatures.
Terracotta Army visit was interesting and knowledgeable for me.

One recommendation:
Optional itinerary for foot or body massage to help with relaxation and promote western knowledge of Chinese ancient therapy on healing thru massages.

China & Mongolia Heartlands

Friday 19 Jun 2026
Overview Rating:
Our Service: Good

Glories of China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Fantastic service. Excellent brochure. Fast responses to questions and very clear information. Options given to deal with our specific situation to make the best possible holiday and the most cost effective price. We had been recommended by two different friends and so far not disappointed.

Additional Night Beijing|Ultimate China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Helpful, informative, considerate and knowledgeable.

Our Response

Dear Customer,
Thank you for your kind 5-star review. I am sure our team will be glad to get your feedback.
Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Grand Tour of China

Thursday 18 Jun 2026
Overview Rating:
Our Tour: Excellent
Our tour guide David was amazing going above and beyond to ensure our group had a fabulous time. 🤩 The trip is great, but heavy going, with a lot to packed in. Be prepared for early starts, long days, and time sitting on trains, coaches and airports.. In retrospect I’d reduce days spent on the Yangtze and add those days onto Shanghai (so much to see and do). 🤔 Pack light, take a light rain -Mac, spare trainers, use either Alipay or WeChat - both widely used (more than cash or credit cards) in China. Most of all be prepared to be amazed and say ‘WOW’ a lot😉

Our Response

Dear Sue,
Thank you so much for your amazing review and valuable recommendations. We are thrilled to learn that you had an amazing time and David made it even more enjoyable and memorable. We certainly hope to welcome you again on one of our tours in the future. Thank you for sharing your wonderful photos!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Beijing|New Horizons of China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
I rang Wendy Wu to enquire and possibly book our next trip to China. The consultant's name was Kylie and she answered all our initial questions and proceeded with the booking in a clear concise, courteous manner. All our follow up emails have been answered promptly and all our requests have been actioned upon.
We thoroughly recommend booking your next holiday with Wendy Wu.

Our Response

Dear Michael,
Thank you kindly for your 5-star review. I am sure Kylie will be delighted to hear your feedback and recommendation. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Magnificent China

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Very good. Consultant was receptive and understanding of my concerns and questions.

Our Response

Dear Customer,
Thank so much for your 5-star rating and lovely comments. I am sure our team will be thrilled to hear your feedback. Looking forward to welcome you on our tour soon!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Classic China

Wednesday 17 Jun 2026
Overview Rating:
Our Tour: Excellent
Amazing tour visiting all the main highlights in China. Exceptional guide Amanda who organised the whole holiday dealing with complex logistics of air, train, road travel and moving all luggage from place to place. Expert guides were on hand at all sights who gave expert insight into local culture and history. The tour is fast paced but covers such a vast area of China. The tour is fully inclusive of 3 meals a day served in local restaurants which some could find a little excessive and repetitive. Overall a great trip which we would fully recommend.

Our Response

Thank you for taking the time to share such a detailed review, it’s brilliant to hear that your China tour was such a success.

Amanda will be thrilled with your kind words; she takes enormous pride in keeping everything running like clockwork, especially with all those internal flights, trains and road transfers. I’m also glad the local expert guides helped too, they really do bring the history and culture to life.

You're right that the pace is brisk but it’s the only way to cover so much ground across such a vast country. And I take your point about the meals , we include three full meals a day to ensure you experience authentic local cuisine, though we appreciate it can feel generous by the end of the trip. We'll certainly pass that feedback on to our product team.

Delighted you’d recommend us, and we hope to welcome you on another Wendy Wu adventure in future.

Best regards,
Jimmy
Wendy Wu Tours

Additional Night Beijing|Ultimate China

Wednesday 17 Jun 2026
Overview Rating:
Our Tour: Excellent
Our time in China was truly outstanding! Every moment offered something memorable, making the entire experience remarkable from start to finish. We were incredibly lucky to have Britney as our travel guide. Her professionalism was evident throughout the trip, and her extensive knowledge, excellent communication skills, and genuinely caring approach truly elevated our entire experience. Britney’s thoughtful guidance made every moment more enjoyable and memorable.

Would it be possible to add an extra night in Shanghai for our next China trip? Extending our stay could enhance the overall experience and allow us more time to explore the city’s unique attractions and culture.

Our Response

Dear Customer,
Thank you so very much for your amazing review. We are thrilled to learn that your travel experience with us was remarkable, and that Britney made it even more enjoyable and memorable. Of course, you can add extra night Shanghai. Our Reservations Team will be happy to assist you with that. We are looking forward to welcome you on one of our tours in the near future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Discover China by Rail

Tuesday 16 Jun 2026
Overview Rating:
Our Service: Excellent
Booking was a dream. All our questions were answered and by the end of two conversations we felt confident that Wendy Wu had exactly the right tour for us.

Our Response

That's great to hear! I'll pass on your feedback to your travel consultant and please do give us a call if you have any questions regarding your booking. Thanks, Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 16 Jun 2026
Overview Rating:
Our Service: Excellent
Customer Services representative Joe took time to understand our needs and concerns and we were able to book our Grand Tour of China.

Our Response

Many thanks for your feedback; Joe will be delighted to read your comments! Do give us a call if you have any questions regarding your tour. King regards, Jimmy, Wendy Wu Tours.

Magnificent China

Tuesday 16 Jun 2026
Overview Rating:
Our Tour: Excellent
almost everything was perfect. a couple of restaurants we went to were cafeteria-style, and the food was greasy, tasteless and lacking in protein.

Our Response

Thank you for your review. I am very pleased to hear that almost every aspect of your tour met your expectations and that you had such an enjoyable experience overall.

I was, however, genuinely sorry to learn that a couple of the restaurants you visited fell short of our usual standards. Cafeteria-style dining with greasy, tasteless food and insufficient protein is simply not what we intend to offer, and I entirely understand your disappointment. Please be assured that I will raise the matter with our local ground team for urgent review. We regularly audit our restaurant partners, and your feedback will help us to ensure that such establishments are either improved or replaced.

Thank you for bringing this to our attention – constructive criticism of this nature is invaluable in helping us maintain and refine our quality control. I am grateful that you chose to travel with us, and we would be delighted to have you join another Wendy Wu tour in the future, with every confidence that we can deliver a consistently high standard throughout.

Yours sincerely,
Jimmy
Wendy Wu Tours

Magnificent China

Monday 15 Jun 2026
Overview Rating:
Our Tour: Excellent
The holiday is very comprehensive and covered all of the locations and experiences that I was hoping for. The hotels were excellent as was all the food. Our tour lead, Lilla, went above and beyond to make sure we were all satisfied, definitely going the extra mile to retrieve lost phones and wallets! I would recommend this tour to anyone wanting a well rounded experience of China

Our Response

Thank you so much for taking the time to share this, it’s absolutely wonderful to read!

We're thrilled that the itinerary hit all the right notes for you, from the hotels to the (very important!) food. But we have to say, Lilla will be over the moon when she sees your kind words. Going full detective mode to reunite people with their lost phones and wallets is certainly above and beyond, even by our standards, we might have to get her a cape!

It means the world to us that you'd recommend the tour so highly. We hope the memories stay with you for a long time to come.

Thanks,
Jimmy Wendy Wu Tours

Wonders of China

Monday 15 Jun 2026
Overview Rating:
Our Tour: Excellent
Wonderful holiday but very tiring!! Bruce our guide was amazing very patient and was always there when you needed him! Would highly recommend

Our Response

Thanks for your review. We often get feedback about Bruce and he will be delighted to hear of your comments. Hoping to be of service to you again. Thanks, Jimmy, Wendy Wu Tours.