The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to China
 
Rating
Customer Review

Wonders of China - Upgraded Departure

Saturday 05 Sep 2026
Overview Rating:
Our Service: Excellent

Our Response

Many thanks for your five star review!

Kind regards,

Jimmy, Wendy Wu Tours

Ultimate China

Saturday 05 Sep 2026
Overview Rating:
Our Service: Excellent
Anna Proctor was very helpful in terms of the selection process of our holiday and also informing me of the differences of the various tours which were similar.

Discover China by Rail

Friday 04 Sep 2026
Overview Rating:
Our Service: Good
All good so far but the proof of the pudding is in the eating.

Will have to wait until 2027 to review holiday

Magnificent China

Thursday 03 Sep 2026
Overview Rating:
Our Service: Excellent
Very easy to book and friendly staff that replied promptly to any questions we had.
We have been on another Wendy Wu trip a few years ago that we enjoyed. Great having a guide that is always there to assist

Our Response

Hi Mark,

Thank you for your feedback. We’re pleased to hear you found the booking process easy and our team friendly and responsive to your questions.

It’s also great to know you enjoyed your previous Wendy Wu Tours experience and value the reassurance of having a guide there to assist throughout the journey. We look forward to welcoming you on another adventure.

Best Regards,
The Wendy Wu Tours Team

Magnificent China

Sunday 30 Aug 2026
Overview Rating:
Our Service: Excellent
My booking was very efficiently dealt with by Joe. He explained everything with an excellent manner.

Our Response

Many thanks for your comments and Joe will be delighted to hear that you were happy with his service.

Do let us know if you have any questions in the run up to your tour.

Many thanks

Jimmy, Wendy Wu Tours

China Uncovered

Sunday 30 Aug 2026
Overview Rating:
Our Service: Excellent

Our Response

Many thanks for your five star review!

Kind regards,

Jimmy Wendy Wu Tours

Additional Night Shanghai|Wonders of China

Wednesday 26 Aug 2026
Overview Rating:
Our Tour: Good
Although I really enjoyed my time- I did feel for me personally that this tour was really rushed and that you didn’t really get to experience China, it felt pretty westernised.
It felt pretty rushed and I feel I spent more time travelling then soaking up the local culture, I wish we had more time in Beijing, could have seen Xian at night all lit up. Also Yu gardens at night is also meant to be really pretty, I also felt the Yangtze River cruise was a bit long winded and felt that that could have been done in 2 days and could have spent an extra day in Chongqing. I also understand for practical/comfort reasons some out of way hotels were chosen, but I honestly felt we should have stayed in hotels more central, especially in Beijing and Shanghai. All the tour guides however were really amazing and helpful. However I do know for next time I think I will do a private tour, as I have lots of places I want to see that were not on this tour.
I do also feel that. The food was genuinely good, however I did sort of feel as the tour went on it became a bit repetitive, and honestly felt it could have been a bit more diverse (i.e regionally) experiencing hot pot would have also been a nice touch.
Overall I was satisfied with my experience but I do know that if I was to do this tour again I would make some changes- I would also rightly encourage your staff when people are enquiring about your tours to maybe ask what type of experience are they after.

Our Response

Dear Customer,
Thank you for taking the time to share with us your experience. We appreciate your feedback and recommendations. We offer private as well as tailormade tours which can be built fully on your wishes and interests. We have a dedicated team to assist you whenever you are ready. And we certainly hope to welcome you again on one of our tours in the near future.
Warm regards,
Julia @ Customer Experience Wendy Wu Tours

Gems of China , Jewels of Japan - HN

Thursday 20 Aug 2026
Overview Rating:
Our Service: Excellent
We had a lovely time at the Wendy Wu Road Show. The meet and greet with a welcome drink was a lovely start to the event, and the slideshow and host were both very informative and interesting.
Cheryl was extremely professional, friendly and helpful when taking our booking, making the whole process very easy.
A very enjoyable and informative event — thank you to everyone involved!

China & Tibet Discovery

Thursday 20 Aug 2026
Overview Rating:
Our Service: Excellent
We mat Anna who was very helpful and managed to sort out a trip to China including Tibet, including dates and flights times that suited us. As a Company they have an amazing number of different packages to China throughout the year.

Our Response

Hi Kelvin,

Many thanks for your five star review, it really means a lot to us and I know that Anna will be delighted that you were happy with her service.

Do let us know if you have any questions regarding your tour, we're always happy to help.

Many thanks,

Jimmy, Wendy Wu Tours

China Uncovered

Wednesday 05 Aug 2026
Overview Rating:
Our Service: Excellent
The service was excellent. Staff very helpful

Our Response

Thanks so much, we do pride ourselves on our staff and we're delighted to read that you're happy with our service. It means the world to us here at Wendy Wu Tours.

Kind regards

Jimmy, Wendy Wu Tours

A China Experience

Wednesday 05 Aug 2026
Overview Rating:
Our Service: Excellent
Friendly efficient service

Our Response

We always aim to please! We trust your tour will be just as good.

Many thanks

Jimmy, Wendy Wu Tours

Discover China by Rail

Wednesday 29 Jul 2026
Overview Rating:
Our Service: Excellent
Well organised. Plenty of time to enjoy all excursions without being rushed.

Our Response

That's great to hear and many thanks for your five star review, it really is greatly appreciated.

Many thanks for travelling with Wendy Wu Tours.

Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 28 Jul 2026
Overview Rating:
Our Service: Excellent
Steve listened to my requirements, and explained throughout the phone call my options and the cost involved. Very satisfied with the service

Our Response

That's great to hear and Steve will be delighted to read your feedback.
Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Wonders of China

Sunday 26 Jul 2026
Overview Rating:
Our Tour: Good
The national guide and all of the local guides were very good. The hotels were of a high standard and the food was good. The tour ran smoothly and included a variety of destinations and experiences. It would have benefitted from an additional day in Beijing.

Our Response

Thank you for your review. I am really pleased that the national guide and local guides made such a positive impression. They take great pride in their work, so it is always rewarding to hear that their efforts are noticed.

It is also good to know that the hotels, food, and overall flow of the tour met your expectations. We spend a lot of time getting the variety of destinations and experiences right, because that is what makes a trip feel rich and memorable rather than just a list of sights.

I take your point about Beijing, and you are not the first to wish for an extra day there. It is such a vast city with so much to take in, from the Forbidden City to the hutongs and everything in between. I just want to mention that we are always happy to quote for an additional night at the start or end of any tour. It is a simple change to make, and it gives you that breathing space to explore at a more relaxed pace or to add a side trip that might not fit into the standard itinerary. If you ever decide to return or recommend us to friends, please do bear that in mind.

Thank you again for taking the time to share your thoughts. Honest feedback like this helps us improve and also helps future travellers make better choices.

Thanks,
Jimmy
Wendy Wu Tours

China Uncovered

Saturday 25 Jul 2026
Overview Rating:
Our Service: Excellent
I knew I wanted to visit China and what I wanted to achieve however, uncertain of how to organise.
My Wendy Wu trip organiser listened to my intended itinerary and within the brief put together a plan, over the next few days with suggestions and alterations a trip put together.
An impossible task for me alone, achieved !
Thankyou

Our Response

Thank you for this lovely review. I was really pleased to read that you felt supported from the very start. Planning a trip to China can feel daunting, especially when you have a clear idea of what you want but no easy way to join the dots. That is exactly where we step in!

Cheryl who made the booking for your was delighted to read your feedback.

Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy
Wendy Wu Tours