Reviews

The booking agent, Cheryl, was knowledgeable and friendly. She answered all my questions about the trip we wanted to book and found the best flight options for us. She offered to ring back the following morning to give us overnight to think it over. The following morning she rang back and booked the holiday for us. Confirmation arrived by email within a few minutes.
Now looking forward to the trip!

Easy booking process. Helpful advice on the telephone. This is our 5th tour with them and all have been very good.

good but required longer timescale; very rushed

This was an excellent tour but don't agree with Wendy Wu stating quality hotels located centrally on website when you book only to find the last 5 nights in LAOS are not central. Either too far to walk or unsafe to walk. 3 nights in a hotel that did not provide western breakfast cold fried eggs and using a microwave to try and do toast. Last day we were free from breakfast until 18.30pm when we were being taken to airport and nothing to do and nowhere to go and out of our room by 12 noon. Guide did not give any suggestions. Waste of our time. When we arrived in LAOS was dropped at hotel at 14.00pm and told free time until 18.30pm no options of what we could do. If we wanted to travel independently would not be booking group tour. Too much free time in LAOS and wasted time that could have been spent more constructively. We don't expect to pay the money we did to Wendy Wu to find hotels costing £30 a night when hotels with facilities were centrally located for £70 abd were available. Wendy Wu has got too greedy since we went to China in 2016. Won't be using them again. Guides were saying the tipping money was too much they did not know what to spend it on. Wendy wu has lost the plot.

An excellent holiday , the group was the correct size 14, and we all got on well after a couple of days. The guides were excellent and put in the extra effort that was appreciated by everyone. The venues were good , though the first day in. Bangkok was hard work after a long flight and getting used to temperate and humidity. Thailand was amazing I saw places that were exceptional. Laos was much more 3rd would and the hotels were a bit remote. Apart from the one on the river section. A super holiday which I would like to do again but to a different part of the planet !

Very interesting country to explore - remarkable scenery, interesting architecture, pleasant people and food. The roads were quite bad, especially in the mountains, which made reaching The Plain of Jars difficult. It is a third-world country, and there will always be problems.

Online booking friendly and eficient

As expected, excellent as usual. Ronseal

We had a small group and loads of activities organised for us, a perfect basis for this superb holiday experience. The pace of the tour was just right, the weather brilliant and the food mostly superb. Our Thai guide Mr Chai had poor English when it came to understanding what we said, but that didn't detract too much. Our Laotian guide Bee was professional and lovely in all respects.
My only real complaint was our first dinner in Thailand when we had just arrived in Bangkok, which was chicken and mash - how this happened, we do not know!
This was my first experience of Wendy Wu Tours and will undoubtedly not be my last. The attention to detail was greatly appreciated.

Speedy, efficient and pleasant

Well organizational, guide Nick was simply the best, accomodation excellent, altogether a truly great experience.

The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.